FlowED
2026
Product Design
I designed FlowED, an AI-assisted emergency department system, through a system design project focused on high-stakes healthcare environments.
FlowED coordinates real-time triage, patient flow, and hospital operations to reduce uncertainty, improve decision-making, and create a more transparent and responsive ER experience.
Overview
FlowED reimagines the emergency department as a coordinated service system where patients, clinicians, and hospital operations share the same real-time understanding of care flow.
Overview
FlowED reimagines the emergency department as a coordinated service system where patients, clinicians, and hospital operations share the same real-time understanding of care flow.
Problem
Emergency department crowding is not just a long-wait problem. AHRQ describes ED boarding as a public health crisis, and PSNet links crowding and boarding to worse outcomes, delayed care, and clinician burnout.
Problem
Emergency department crowding is not just a long-wait problem. AHRQ describes ED boarding as a public health crisis, and PSNet links crowding and boarding to worse outcomes, delayed care, and clinician burnout.
HMW
HMW
Competitor Analysis
Existing tools solve slices of the emergency department workflow, but each system focuses on a different part of the care journey. FlowED is designed to connect those pieces into one transparent, patient-facing, and staff-coordinated loop.
Competitor Analysis
Existing tools solve slices of the emergency department workflow, but each system focuses on a different part of the care journey. FlowED is designed to connect those pieces into one transparent, patient-facing, and staff-coordinated loop.
User Personas
By designing for both groups together, FlowED improves not only the patient experience, but also the clinical workflow behind it.
User Personas
By designing for both groups together, FlowED improves not only the patient experience, but also the clinical workflow behind it.
Solution
FlowED to improve transparency, prioritization, and care coordination
FlowED connects patients, clinicians, and hospital operations through real-time status updates, AI-supported triage, and hospital-wide flow visibility.
Solution
FlowED to improve transparency, prioritization, and care coordination
FlowED connects patients, clinicians, and hospital operations through real-time status updates, AI-supported triage, and hospital-wide flow visibility.
Solution - Patient Flow
Patients check in through a guided kiosk and stay informed through mobile updates while they wait.
Solution - Patient Flow
Patients check in through a guided kiosk and stay informed through mobile updates while they wait.
Check-in
Check-in
Waiting status / Reassessment alert
Waiting status / Reassessment alert
Discharge & follow-up
Discharge & follow-up
Solution - Waiting Stage
Patients receive clear status visibility while staff monitor changing conditions and priority needs in real time.
Solution - Waiting Stage
Patients receive clear status visibility while staff monitor changing conditions and priority needs in real time.
Solution - Operational Flow & Handoff
Real-time capacity visibility and clear transition summaries help teams reduce bottlenecks, coordinate next steps, and maintain continuity of care.
Solution - Operational Flow & Handoff
Real-time capacity visibility and clear transition summaries help teams reduce bottlenecks, coordinate next steps, and maintain continuity of care.
Bed command center
Bed command center
Handoff
Handoff
Solution - Staff Decision Support
A shared clinical workspace that helps staff prioritize patients, review key risk signals, and act faster with clearer context.
Solution - Staff Decision Support
A shared clinical workspace that helps staff prioritize patients, review key risk signals, and act faster with clearer context.
Triage Board
Patient Detail / Risk Summary